Web Design Terms and Conditions

The following terms and conditions apply to all web site development and hosting services offered by Saturn Services (UK) Ltd. By accepting a quote either verbally or in writing or ordering a product from Saturn Services (UK) Ltd you are agreeing to the following terms and conditions.

General Terms

1. All prices exclude VAT at 17.5% unless otherwise stated.
2. Quotes are valid for 28 days.
3. It is the customers' responsibility to ensure that any web site is lawful, does not infringe any copyright or any other laws. It is also the customers' responsibility to carry out any market research as to the viability and profitability of any project before accepting any quote.
4. We reserve the right to refuse to construct a web site that we may judge as unfit due to content or otherwise. This includes, but is not limited by, sites containing adult oriented material such as pornography, sites which promote hatred towards persons belonging to any ethnic group, religion or sexual orientation and sites which infringe copyright or are contrary to UK laws.
5. The acceptance of a commission quote either verbally or in writing shall be deemed as a contractual agreement between the client and Saturn Services (UK) Ltd.
6. At project acceptance Saturn Services (UK) Ltd. can provide an estimated completion date, however we cannot guarantee this date as a final completion date.
7. A deposit of no less than 20% of the total quoted price must be provided before project commencement. 8. Once a commission has commenced it will be completed using the information, data, text and images provided at project commencement or during the design phase. Once the design process has been completed the project will be presented to the client who may make any changes to design and content he wishes. Any subsequent changes will be chargeable.
9. Saturn Services (UK) Ltd. will initially place the client's web site on a demonstration server in order that the client may view and comment upon the project. Once the client has approved the project a final invoice will be presented.
10. Saturn Services (UK) Ltd. reserves the right to alter our prices at any time without prior notice. If a quote at an original price has been made it will be valid for 28 days and subsequently during the life of the current commission, however additional work may be charged for using the new pricing structure.
11. A clients' site will be hosted once approval of the design and content is given however we reserve the right to remove the site at any time until the invoice is paid in full.
12. When a quote has been accepted and a developed project approved by the client the invoice must be paid within 28 days regardless of the amount of content that the client still has to provide to Saturn Services (UK) Ltd.
13. Content or features listed in the original quote but not provided during the development phase by the client will be added at any time in the future, however invoices must be paid in full including sections which the client still has to provide content for.
14. All material, both text and image's, supplied by the client and used in the construction of the client's web site, will remain the client's property. All such material will be assumed to be the property of the client and free to use without fear of breach of copyright laws.
15. The copyright for all material provided by Saturn Services (UK) Ltd. such as source code, graphics, photographs, video, animation and text, will remain the property of Saturn Services (UK) Ltd. until such time as payment has been made in full whereupon they will become the property of the client.
16. Saturn Services (UK) Ltd. produce projects where every effort is made to display the pages acceptably on most popular browsers currently available, however we cannot accept responsibility for pages which don't display properly on versions of browsers released after the project is completed.
17. The client is ultimately responsible for checking the correctness of the site before they give Saturn Services (UK) Ltd. the go ahead to make the site publicly available. 18. When a client agrees that a site can be made publicly available they are agreeing that the design and development of the site has satisfied all their requirements.

Payment

1. By agreeing to these terms and conditions your statutory rights are not affected.
2. Our payment terms are 28 days, payment must be made by cheque or cash and delivered to our premises of Laneside, Sandy Lane, Bacton, Norfolk NR12 0JX unless otherwise agreed.
3. Any payment returned by the bank will incur a £15 administration charge. This will be invoiced and will be added to the total outstanding debt owed by the customer.
4. Late payments will be charged interest at our rate of 2.5% or £25.00 per month whichever is the greater. And the website may be suspended until full payment is met.
5. Should payment not be made for a period of three months or longer there will be a reactivation fee payable before the website goes live again.
6, Payments for files prepared for the customer to take control of their website will be invoiced and payable before any files are released.

Hosting, support and updating service agreements

1. Saturn Services (UK) Ltd. offer annually renewable packages of hosting and updating service agreements which can be purchased as part of a package or separately. These include hosting, content updating and search engine submissions.
2. These packages are quoted for either on application or at time of quoting for a full project.
3. Hosting, support and updating services are annually renewable, package start dates are based on when the package or domain name is first registered and not when the web project goes live.
4. Our content update service refers to any content, photographs or text which replaces any current content. It does not extend to producing new sections or pages unless otherwise noted.
5. Quoted prices generally stay the same year on year but can change depending on the amount of content updated, additional sections added, bandwidth or web space used.
6. Monthly we submit clients' sites to search engines however, we cannot guarantee inclusion or accept responsibility or liability if any search engine, online directory or search site, submitted to as part of a web site promotion commission, chooses not to list a client's web site.
7. Hosting support and updating packages are renewed annually, invoices are provided approximately one month before the renewal date, however or usual payment terms apply from the invoice date.
8. Customers wishing to cancel a hosting, support or updating package must inform us before the invoice date otherwise full annual payment will be required.
9. No partial refunds will be given for hosting, servicing or updating packages cancelled during the current agreements time period.
10. While we and our hosting partners take many steps to ensure that clients sites are always backed-up it is the clients' responsibility to inform us when they make a change to the site so that we can then backup that specific part.
11. Should you wish to take control of your site at any time in the future, there will be an administration fee for the preparation of all files required for you to run your website - also please be aware that you will need to have certain software installed to be able to manage your website. Once all files have been released - Saturn Services (UK) Ltd will no longer be responsible for any aspect of the website and as such any assistance required will be chargeable, No backup copies will be kept by Saturn Services (UK) Ltd

Visits to clients premises

1. We will visit any premises in North East Norfolk free of charge for a no obligation consultation. Any further visit may be charged at our mileage rate of 50 pence per mile return at our discretion.
2. Any additional meeting time of the web development project will be included in the initial quoted price, the client will not be charged any extra. Any time spent on any other job, for example computer setup assistance may be charged at our hourly rate of £30 Per Hour at out discretion.

By agreeing to these terms and conditions your statutory rights are not affected. Saturn Services (UK) Ltd. reserves the right to alter any of the above terms and conditions at any time.